Privacy Policy

Last updated: January 2025

1. Introduction

FCstudio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fcstudio.co.in and make purchases from us.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely through Razorpay)
  • Account credentials (if you create an account)
  • Order history and preferences
  • Communications with our customer support

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Pages visited and time spent on the site
  • Referring website or source
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Providing customer support
  • Processing returns and refunds
  • Sending promotional communications (with your consent)
  • Improving our website and services
  • Preventing fraud and ensuring security
  • Complying with legal obligations

4. Information Sharing

We share your information with the following third parties:

4.1 Service Providers

  • Razorpay: Payment processing (PCI-DSS compliant)
  • Shiprocket: Order fulfillment and shipping
  • MongoDB Atlas: Secure database hosting
  • Vercel: Website hosting
  • Google: Analytics and OAuth authentication

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

5. Payment Security

We do not store your payment card information. All payment transactions are processed through Razorpay, which is PCI-DSS compliant. Your payment information is encrypted and handled securely according to industry standards.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure password hashing (bcrypt)
  • Regular security audits
  • Access controls and authentication
  • Secure cloud infrastructure

7. Cookies

We use cookies and similar technologies to:

  • Remember your cart items
  • Keep you signed in
  • Understand how you use our website
  • Improve your shopping experience

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us at support@fcstudio.co.in

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for tax and legal compliance.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: